Here are the answers to the questions guests ask us most before they arrive: times, parking, apartments, families and bookings.
What time is check-in and check-out?
Check-in is from 15:00 and check-out is by 11:00. If you book on our website, you can check out at 12:00 at no extra cost.
If you need to stay longer, just ask: subject to availability, you can extend your check-out for a small supplement.
What if I arrive late?
Reception is open from 10:30 to 17:00. If you arrive later, no problem: before your arrival we send you a code so you can let yourself into the apartment.
Can I arrive early or leave my luggage?
Yes. On your arrival day we store your luggage for free from 11:00 to 17:00. And if the apartment is ready before 15:00, you can check in earlier.
How does online check-in work?
With your booking confirmation we send you a link, the Guest Website, which you also receive by WhatsApp a few days before arrival. There you check in with a photo of your ID and a selfie.
Do you have parking?
Yes, we have private paid parking at the aparthotel. Spaces are limited, so it is best to request it when you book or message us before you arrive; ask us for the price for your dates.
Motorbikes are welcome too. There is also street parking in the area.
How many guests fit and what beds does each apartment have?
- Studio: one double bed and a sofa bed. Up to 3 guests.
- One-bedroom apartment: a double bed in the bedroom and a sofa bed in the living room. Up to 3 guests.
- Superior one-bedroom apartment: the same layout, more spacious and with direct pool access. Up to 3 guests.
- Two-bedroom apartment: one double bed and two single beds, no sofa bed. Up to 4 guests; it is the only one for four.
What is in the apartment?
A fully equipped kitchen, private bathroom, air conditioning, TV and free wifi. Bed linen, towels and toiletries are included.
Can I smoke?
No, all apartments are non-smoking.
Do you have cots?
Yes, free for babies up to 2 years old, who also stay free. Please request it when you book so we can have it ready. A high chair is also available on request.
Are pets allowed?
Sorry, we do not accept pets.
When is the pool open?
It is a seasonal outdoor pool, usually open from June to September.
Is there a restaurant or breakfast?
We do not have a restaurant or breakfast service. Every apartment has a fully equipped kitchen, and there are plenty of restaurants and supermarkets nearby.
Is it accessible?
Yes: there is a lift and an apartment adapted for guests with reduced mobility.
How far is the beach?
400 metres from Castelldefels beach, a few minutes' walk.
How do I get there from the airport or from Barcelona?
Barcelona-El Prat airport is 11 km away, about 15 minutes by car or taxi. To reach Barcelona, take the commuter train from Castelldefels Platja station, 1.5 km away. All the details are on our Location page.
Why book on your website?
Because it costs less than on Booking.com or Airbnb, you check out at 12:00 instead of 11:00 and, if you join the Castell Beach Club, you get an extra 5% off, rising to 7% and 10% as you add up nights with us.
Do you have long-stay offers?
Yes: for stays of more than 15 nights, up to 10% off (two-bedroom apartment, flexible rate, October to March). Call us on +34 930 467 833.
How do I pay?
Through the Guest Website link we send you by email and WhatsApp. We accept Visa, Mastercard, American Express, PayPal and Bizum.
How do I cancel my booking?
It depends on the rate you chose (flexible 48 hours, flexible 5 days, non-refundable or long stay); see our cancellation policies.
If you booked on our website or by phone, email us at reservas@castellbeach.com. If you booked through Booking.com, Airbnb or another agency, cancel on that platform.
How can I contact you?
By phone or WhatsApp on +34 930 467 833 (24-hour phone service), or by email at reservas@castellbeach.com. Reception is open from 10:30 to 17:00.
Have another question? Message us on WhatsApp at +34 930 467 833 or email reservas@castellbeach.com and we will be happy to help. We look forward to welcoming you to Castell Beach!